Three of five servers disabled
The CU community returned to campus last week only to discover their online communications hampered by a problem with the university e-mail system.
“ITS will be performing maintenance on CULink this weekend and possibly through Monday, which may necessitate periods of downtime or loss of connection,” according to a message posted on the CULink login page as of 5 p.m. on Jan. 20.
“The purpose of this maintenance is to improve performance problems that have recently degraded CULink’s service,” the message said.
CULink staffers had hoped to fix the problem, which began Monday Jan. 14, over the weekend, but acknowledged that the repairs and degraded availability could extend through today.
“We had to turn off three of the five IMAP connections which is preventing people with certain web servers,” said Greg Stauffer, public relations and communication manager for ITS.
CULink has five web servers that allow users to login and access their mail.
“We realize that mail is critical for students and faculty,” Stauffer said. “We are working around the clock to fix it.”
ITS representatives still plan for CULink to be fully operational by today after a weekend of trying to fix the problem of the processing capacity, Stauffer said.
“It is slowing things down and causing an annoyance, but there are plans for repairs to be finished by Monday,” CU spokesman Bronson Hilliard said.
There is a possibility of a short downtime for users over the weekend. Check the CULink and the ITS homepages for updates.
Contact Campus Press Staff Writer Zach Keller at john.keller@thecampuspress.com.
