Jamba Juice withholding financial information from UMC
For the past few months, the University Memorial Center has been having issues communicating with the Jamba Juice corporate office.
The UMC requires all food services within the cost center to send in information on calculations for commission checks as well as the commission checks themselves in order to ensure that the UMC is receiving the proper amount of money. The Jamba Juice corporate office, which handles all financial transactions between Jamba Juice and the UMC, has been refusing to give their calculations and is currently only sending their commission checks to the UMC.
“The issues have to do with proper documentation submitted with payment. Jamba pays commissions as a percentage of their revenue and we simply need to verify what the sales numbers are to make sure we are being paid properly,” Carlos Garcia, UMC director, said.
Jamba Juice spokeswoman Anne Baker said that it is policy for Jamba Juice not to give out their commission calculations but that the corporate office was willing to work things out with the UMC.
“We’ve run into this before with big corporations not used to doing business with a university,” UMC food services director Shannon Evins said.
Garcia elaborated on the situation.
“Unlike some of the other stores in the building, Jamba Juice is a corporate store and that’s why it’s a little more difficult when you deal with a big corporation rather than an individual franchiser,” Garcia said.
Evins said that the problem is taking so long to become resolved because “differing personnel keep passing us along (to different people).”
Because UMC officials are being continually passed around from corporate employee to corporate employee, they are having a difficult time getting their requests across to Jamba Juice.
Evins said that these issues have nothing to do with the manager of the UMC’s Jamba Juice store, or even with the regional manager of Jamba Juice.
“The contract is with corporate (Jamba Juice is not affecting the Jamba Juice (in the UMC),” Evins said. “It’s just a communication problem on the corporate side. We’ll certainly work it out.”
Garcia added that the issue is on its way to becoming resolved, but Jamba Juice still has not sent the information the UMC needs.
“They’ve committed to sending us information but we’re still waiting for it,” Garcia said.
Another problem Garcia said he foresaw is that Jamba Juice may only send the information once.
“It has to be done monthly,” Garcia said. “Even if they send it once they might not send it again.”
Contact Campus Press Staff writer Julie Ryan at ryanja@thecampuspress.com.
